Frequently Asked Questions
Everything you need to know about shopping with CeraThrive.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day return policy for most unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are your products covered by a warranty?
Yes, all CeraThrive products come with a 1-year limited warranty against manufacturing defects. If you experience any issues, please reach out with your order number and a photo of the defect.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our live chat or customer service line.
Do you offer international shipping?
Currently, CeraThrive ships to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.